Contact.
One inbox, honest response times, no ticket systems.
The fastest way to reach us:
Response times: within 24 hours Monday-Friday. Weekends occasionally.
Bought a workbook and it isn't working
Email us with a screenshot and a one-line description. We debug it or refund you, usually within a day. Every workbook is covered by our 30-day money-back guarantee.
Never received the download link
Check spam first, the delivery email is sent from a "no-reply" address that some inboxes filter aggressively. If it's not there, email us your order number or the email address you used to purchase, and we'll resend within an hour.
Custom or bulk workbook order
Bulk licensing for small business incubators, community colleges, real estate offices, and similar organizations is available, email with your use case and estimated user count.
Press, podcast, or collaboration
Yes, we do occasional press interviews and podcast conversations about small-business operations, indie e-commerce, and building compounding businesses. Email with your outlet, angle, and timeline.
Suggesting a new workbook or feature
Very much wanted. If you're using SailsAndShore for something specific and there's a workbook we should build, tell us. Buyer signals drive the roadmap.
SailsAndShore is run from Kingfisher, Oklahoma. It's a small operation, no phone tree, no ticket system. Every email lands in the same inbox and gets read.